The Cancellation/Refund Policy is included in our Terms and Conditions, which are available on our website. The terms in the Cancellation/Refund Policy (including, but not limited to, “we,” “our,” “us,” “you”, “User”, “Consultation,” “Services,” “Website”, “CBS” and so on) have the same meaning as in our Terms and Conditions document. You are advised to read the Terms and Conditions fully. You accept and agree to both the Terms and Conditions and the Cancellation/Refund Policy when you use our Website. If you do not agree to be bound by the Cancellation/Refund Policy, you should immediately stop using the Website. By accessing and using the Website and Services of CBS, you acknowledge that you have read the Terms and Conditions and the Cancellation/Refund Policy and that you understand, agree, and acknowledge all of the terms contained in both. CBS reserves the right to charge for audio and/or video-based consultation/therapy sessions. We will inform the user of the applicable charges for the said service before they use it. A user is also bound by the terms (if any) mentioned for specific services in addition to these Terms.

Payment once made is non-refundable. Confirmed bookings will be rescheduled or refunded only in the exceptional circumstance of unavailability of the psychiatrist/psychologist/any other service provider listed on this website.

In the case of Audio/Video Sessions, if the User(s) fails to appear at the time of the appointment, the appointment will be treated as consumed, and no refunds will be issued by CBS.

No-shows for appointments booked for any mode of contact (face-to-face or online, audio/video etc.) are treated as availed services, and no refund or rescheduling will be provided by CBS in such a case.

The User agrees and accepts that all nuances and modalities relating to payment via Internet Banking/Debit/Credit Cards (“Virtual Payment Mode”) will be governed separately by arrangement(s)/terms and conditions between the User and the relevant banks. We will not be held liable in any way for any liability that may arise as a result of the Virtual Payment Modes (including any fraudulent transaction).

We will not be responsible or assume any liability in respect of any loss or damage arising directly or indirectly to the User(s) as a result of (a) lack of authorization for any transactions; (b) any payment issues arising out of the transaction; or (c) decline of such transaction for any reason while using any of the payment method(s) available on the Website.